Job Description

Key Responsibilities

Guest Service & Experience

Greet guests warmly and ensure a memorable dining and bar experience. Assist guests with menu recommendations, food & beverage pairing, and special requests. Handle guest complaints or issues promptly and professionally. Ensure tables are well-set, clean, and properly serviced at all times.

Floor & Team Supervision

Supervise and guide service staff (servers, stewards, bartenders, runners). Allocate tables, monitor table turnover, and ensure efficient service flow. Conduct pre-shift briefings and ensure staff are informed about menu changes, specials, and promotions. Maintain hygiene, grooming standards, and discipline of the service team.

Order & Service Management

Coordinate between kitchen, bar, and service team for timely orders. Ensure service protocols are followed for food, cocktails, and beverages. Check food & beverage quality, garnishing standards, and presentation. Promote upselling of signature dishes, cocktails, premium beverages, and add-ons.

Operational & Administrative

Maintain records of reservations, guest preferences, and table plans. Monitor billing accuracy, handle payments, and ensure proper cash/card transactions. Assist in stock monitoring of cutlery, glassware, and service equipment. Support in training new staff and conducting refresh training on service standards.

Skills & Competencies

Strong communication and customer service skills Leadership and team handling ability Knowledge of food, cocktails, wines, spirits, and service etiquette Ability to multitask and manage high-pressure environments Professional appearance and grooming
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Food provided
Work Location: In person