Job Description

Job Summary:
We are seeking a proactive, service-driven Restaurant Supervisor to oversee daily operations at our South Indian QSR outlet. The ideal candidate will have a deep understanding of South Indian cuisine and culture, a knack for fast-paced service environments, and experience leading a team to deliver exceptional customer satisfaction.
Key Responsibilities:
Operations & Service

• Supervise and coordinate daily front-of-house and back-of-house operations.
• Ensure smooth opening and closing procedures.
• Maintain high levels of food hygiene, cleanliness, and safety in compliance with FSSAI regulations.
• Ensure timely service and high-quality customer experience at all touchpoints.
• Monitor food presentation and portion control, especially for traditional items like dosa, idli, vada, etc.

Team Management

• Lead, train, and motivate service crew, kitchen staff, and cleaners.
• Schedule staff shifts and manage daily rosters.
• Conduct daily briefings and ensure team is aligned with service goals and SOPs.
• Handle grievances, staff discipline, and on-the-job coaching.

Customer Experience

• Handle customer queries, feedback, and complaints professionally.
• Ensure friendly, polite, and culturally sensitive customer interactions.
• Proactively engage with guests and encourage upselling of combo meals, beverages, and add-ons.

Inventory & Cost Control

• Monitor stock levels and coordinate with the purchase/inventory team for replenishment.
• Prevent wastage and ensure adherence to portioning standards.
• Maintain accurate records of sales, wastage, and returns.

Reporting & Compliance

• Report daily sales, customer feedback, and staff performance to management.
• Conduct routine audits on hygiene, stock, and cash handling.
• Ensure POS systems, billing, and order-taking are followed properly.

Key Requirements:

• Experience: Minimum 23 years in a supervisory role in a QSR or South Indian restaurant.
• Education: Graduate or Diploma in Hotel Management preferred.
• Skills:
• Strong leadership and people skills
• Excellent communication in English and Kannada, other South Indian languages will (Tamil/Telugu/Malayalam) will be a bonus.
• Basic computer literacy (POS, Excel)
• Understanding of F&B hygiene standards and QSR service models
• Personality:
• Calm under pressure
• Customer-oriented
• Efficient and well-organized