Job Description

Job Summary:

The Restaurant Supervisor is responsible for overseeing the daily operations of the restaurant, ensuring high levels of guest satisfaction, maintaining service standards, and supervising the front-of-house team. This role supports the Restaurant Manager in training staff, managing shifts, resolving guest concerns, and enhancing overall dining experiences.

Key Responsibilities: Operational Oversight:

Supervise daily restaurant operations during assigned shifts. Ensure proper table setup, cleanliness, and ambiance. Monitor service flow to maintain efficiency and guest satisfaction.

Guest Service & Relations:

Greet guests warmly and ensure a smooth dining experience. Handle guest inquiries, feedback, and complaints professionally. Ensure VIP guests and special occasions are given extra attention.

Team Leadership & Training:

Lead and motivate the service team to deliver excellent service. Train new staff and conduct regular briefings before shifts. Monitor staff performance and provide guidance when necessary.

Coordination & Communication:

Coordinate with kitchen and bar teams to ensure timely service. Maintain effective communication with the Restaurant Manager and other departments.

Sales & Inventory:

Support upselling of menu items and promotions to boost revenue. Monitor inventory of service items and assist with requisitions. Ensure adherence to hygiene, safety, and quality standards.

Requirements:

Education & Experience:

Diploma or degree in Hospitality Management or related field preferred. 2-4 years of experience in F&B service, with at least 1 year in a supervisory role. Experience in a hotel restaurant or fine dining environment is an advantage.

Skills & Competencies:

Strong leadership and interpersonal skills. Excellent communication and guest handling abilities. Knowledge of POS systems and restaurant service standards. Attention to detail, with a proactive and solution-oriented mindset.
Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Food provided Internet reimbursement Provident Fund
Schedule:

Rotational shift
Supplemental Pay:

Performance bonus Yearly bonus
Work Location: In person