Job Description

Job Responsibilities:

Supervise and coordinate daily service staff operations Ensure excellent customer service and handle customer concerns professionally Monitor staff attendance, grooming, and shift discipline Oversee order-taking, billing, and cash handling procedures Ensure adherence to hygiene, food safety, and Donzel service standards Train new service staff and guide existing team members Coordinate with kitchen/freezer staff for smooth service flow Manage peak-hour service efficiently and allocate duties accordingly Ensure cleanliness of outlet, counters, and customer areas at all times Assist in opening and closing of the outlet, including basic reports
Requirements:

Prior experience as Service Captain / Supervisor in cafe, or restaurant Good communication and leadership skills Ability to handle customer issues calmly and effectively Basic knowledge of POS systems and billing Responsible, punctual, and team-oriented attitude Willingness to work in shifts, weekends, and holidays
Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Benefits:

Flexible schedule Food provided
Work Location: In person