Job Description

Job Title : Restaurant Manager

Department: Service & Guest Relations

Reports To: Operations Manager

Location: Khaleez Restaurant , Tirur

:

To lead the restaurant's service and front-of-house operations, ensuring a superior guest experience, efficient service flow, housekeeping upkeep, and coordination with kitchen teams. The role involves managing dine-in, takeaway, and delivery functions while upholding hygiene, grooming, and brand standards. The Restaurant Manager ensures daily performance monitoring, sales achievement, and operational excellence.

Key Responsibilities:

SOP Implementation & Process Governance

Implement and institutionalize SOPs across all departments and outlets Drive process improvements and promote sustainable process culture

Restaurant Operations & Service

Lead and supervise daily restaurant operations across dine-in, takeaway, and delivery. Ensure smooth table management, order flow, and customer service efficiency. Manage peak-hour crowd and allocate manpower accordingly. Ensure restaurant closing is properly completed, including cash reconciliation and area clearance. Maintain pleasant ambience and good odour throughout the restaurant. Communicate with Executive Chef for smooth Nikala operations to avoid delay / wrong serving. Attend the customer who had raise the concerns on the dishes. And communicate / invite Executive chef to meet customer compliant on dishes, if required

Banquet & Special Engagements

Coordinate and monitor all banquet functions and group dining events. Liaise with kitchen and service teams to ensure timely food preparation and setup. Supervise seating arrangements, service flow, and guest handling during banquets. Track bulk dish preparation and implement timely liquidation plans after events. Maintain coordination with housekeeping and stewards for pre- and post-event cleanup.

Guest Experience & Relations

Ensure all guests receive prompt, courteous service. Handle guest feedback and resolve issues immediately. Maintain guest database and support loyalty / repeat engagement programs. Review the customer feedbacks on the platforms like reelo, google review

Team Leadership & Grooming

Supervise and train captains, waiters / waitress, housekeeping, and delivery team. Conduct daily grooming and hygiene checks for all team members. Provide spot recognition for staff achieving daily or weekly targets. Ensure positive discipline, teamwork, and service etiquette.

Sales & Reporting

Review previous day restaurant operations and sales reports. Analyze sales performance, identify gaps, and suggest improvements. Support seasonal menu planning with kitchen and management. Monitor promotional activities and customer response.

Food Quality & Wastage Control

Monitor dishes prepared in bulk and ensure timely liquidation. Implement portion control and prevent over-preparation. Track and control food wastage daily, reporting deviations to the Operations Manager. Coordinate with the kitchen for timely service dispatches.

Cutlery, Crockery & Display Management

Conduct daily physical stock verification of cutlery, crockery, glassware, trays, and service utensils. Maintain a daily register for issue, return, breakage, and replenishment in coordination with stewarding and store Ensure no oily or unclean cutleries, scratched plates, or cracked items are used or served to guests. Supervise washing, drying, and polishing processes to ensure presentation-ready standards. Ensure all display counters (snack display, demo food display, and fresh fish display) are clean, hygienic, and free from flies or unpleasant odour. Monitor temperature and freshness of display items and coordinate timely replacement or disposal. Track monthly consumption and variance reports and recommend replenishment or replacements. Ensure serving and display materials are aligned with brand image and hygiene protocols.

Housekeeping & Facility Management

Supervise restaurant cleanliness, washroom hygiene, and overall facility upkeep. Ensure all dining and service areas are clean, organized, and presentable. Verify housekeeping checklists and shift-end clearance. Report maintenance issues immediately to the Operations team.

Employee Support & Administration

Address employee requirements promptly (uniforms, station setup, staff meals, etc.). Conduct on-the-job training and refreshers. Ensure availability of operational supplies, uniforms, shoes, nail trim, hair grooming and order taking software access. Support HR in attendance and shift reporting.

Qualifications:

Bachelor's Degree in Hotel / Hospitality Management or Business Administration 5-7 years in restaurant or F&B service operations, with minimum 2 years as Shift / Restaurant Manager Knowledge in POS / Petpooja platform and Microsoft tools( Word, PowerPoint and Excel)

Technical Competencies:

Restaurant & Service Operations Management Food Safety, Hygiene & Guest Handling Sales & Cost Awareness Inventory & Resource Control Banquet & Event Coordination

Behavioral Competencies:

Leadership & Team Motivation Communication & Interpersonal Skills Decision Making & Accountability Customer Service Orientation Problem Solving Adaptability & Resilience
If you are a motivated and experienced hospitality professional looking to take your career to the next level, please submit your application, including your resume.

Job Types: Full-time, Permanent

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Food provided Health insurance
Work Location: In person