Job Description

Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

We are seeking an enthusiastic and experienced Restaurant Manager to join our team. As the Restaurant Manager, you will be responsible for overseeing all aspects of our restaurant operations, ensuring exceptional customer service, and leading a high-performing team.

• Manage day-to-day restaurant operations, maintaining high standards of food quality and customer service
• Develop and implement innovative strategies to enhance guest experience and drive revenue growth
• Lead, mentor, and motivate the restaurant team to achieve performance goals and maintain a positive work environment
• Oversee inventory management, cost control, and budgeting to maximize profitability
• Ensure compliance with food safety regulations and maintain a clean, safe dining environment
• Collaborate with the kitchen team to create and update menus that align with customer preferences and market trends
• Handle customer feedback and resolve issues promptly to maintain high levels of guest satisfaction
• Analyze sales data and market trends to make informed business decisions
• Coordinate with other departments to support overall hotel operations and special events
• Implement and maintain standard operating procedures for consistent service delivery

Qualifications

• Minimum of 2 years of experience in a similar restaurant management role, preferably in high-end dining operations
• Proven track record of leading and mentoring high-performing teams
• Strong interpersonal and problem-solving abilities, with excellent written and verbal communication skills
• Passion for food, beverage, and creating memorable guest experiences
• Proficiency in restaurant management software and point-of-sale systems
• Solid understanding of financial management, including budgeting and cost control
• Knowledge of food safety regulations and best practices
• Ability to work flexible hours, including early mornings, nights, weekends, and holidays as needed
• Bachelor's degree in Hospitality Management or related field preferred
• Customer-focused mindset with a commitment to delivering exceptional service
• Adaptability and resilience in a fast-paced, dynamic environment

Skills Required