Job Description

Job Category: Hotel-Food and Beverage
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Key Responsibilities:

• Lead daily restaurant operations and conduct shift briefings.
• Handle guest complaints professionally, ensuring quick resolution.
• Oversee cash handling, banking, and security procedures.
• Prepare daily banking, cash flow, and P&L reports.
• Supervise menu design, wine list updates, and service standards.
• Manage stock control, indenting, and inventory.
• Ensure equipment and facilities are maintained to high standards.
• Drive manpower planning, staff training, and development.
• Monitor and improve guest satisfaction scores through proactive service.

What we need from you

• Education: Diploma/Degree in Hotel Management, Hospitality, or F&B Service (preferred).
• Experience: Minimum 6-7 years in F&B operations, with at least 3 year in a supervisory/managerial role (preferably in hotels).
• Strong leadership, communication, and organizational skills.
• Literacy skills - reading, writing, and basic maths.
• A flexible approach to work (including weekends and holidays).
• Physically fit - role requires being on your feet most of the day, occasional lifting/pushing up to 23 kg.

What we offer
We'll reward your dedication with:

• 8 days off per month
• Duty meals
• IHG room discounts globally
• Learning & career growth opportunities within IHG Hotels & Resorts

You'll be part of the IHG family, working in a culture that values care, teamwork, and respect. At Holiday Inn Express, we focus on the essentials so our guests can focus on what matters most. About IHG & Holiday Inn Express
At IHG Hotels & Resorts, we bring our purpose of True Hospitality for Good to life every day. With 19 brands and 6,000+ destinations worldwide, IHG is one of the world's leading hotel companies.
Holiday Inn Express is one of the fastest-growing hotel brands globally, built on the promise of Simple. Smart. Travel. - offering everything guests need for a great stay, without unnecessary fuss.

Skills Required