Job Description

Job Category: Hotel-Food and Beverage
: About Us
At Holiday Inn Express, we're all about travel that's Simple. Smart. Spot On. Our guests value friendly service, clean and welcoming spaces, and the essentials done brilliantly. As part of the IHG Hotels & Resorts family, we live True Hospitality every day - for our guests, colleagues, and communities. What's the Job?
As a Restaurant Manager, you will oversee all aspects of Food & Beverage service operations, ensuring excellent guest satisfaction, smooth team performance, and profitable operations. You'll create a welcoming, efficient, and safe restaurant environment, while driving brand standards and team development. Your Day-to-Day

• Lead daily restaurant operations, ensuring service quality and guest satisfaction.
• Conduct daily shift briefings to share operational updates and assign responsibilities.
• Handle guest complaints with prompt resolution and log them for follow-up.
• Supervise cash handling, billing, and banking procedures; prepare daily cash flow reports.
• Manage inventory, stock controls, and service equipment maintenance.
• Contribute to menu planning, wine list design, and promotions to maximize revenue.
• Control departmental expenses, monitor P&L, and support budget planning.
• Ensure compliance with hygiene, health, and safety regulations.
• Oversee staffing, training, and scheduling of restaurant colleagues.
• Support banquets, events, and outlet functions as required.
• Ensure smooth coordination with other hotel departments to enhance guest experience.

What We Need From You
Education & Qualifications:

• Bachelor's/Diploma in Hotel Management, Hospitality, or F&B specialization.
• Additional certifications in F&B operations, HACCP, or wine/beverage management preferred.

Experience (Industry Standard):

• 5-7 years of experience in Food & Beverage operations, with at least 2-3 years in a supervisory or managerial role.
• Prior experience in branded hotels (preferably international chains) is highly desirable.
• Strong understanding of restaurant operations, budgeting, and P&L management.

Skills & Competencies:

• Excellent leadership, communication, and interpersonal skills.
• Ability to handle pressure, resolve conflicts, and deliver guest-centric solutions.
• Knowledge of POS systems and F&B management software.
• Flexible to work shifts, weekends, and holidays.

How Do I Deliver This?
At IHG, we deliver True Hospitality through:

• True Attitude - showing care and creating genuine connections.
• True Confidence - demonstrating skills and expertise to inspire trust.
• True Listening - understanding guest needs beyond words.
• True Responsiveness - providing what guests need in a timely, caring way.

What We Offer
We'll reward your dedication with a competitive salary and benefits package, including:

• Duty Meal during working hours.
• 8 Week Off (monthly roster).
• Medical & Group Insurance coverage.
• Uniform and professional grooming standards.
• IHG colleague discounts on rooms and F&B across 6,000+ hotels worldwide.
• Learning & career development through IHG's training programs.
• A supportive, inclusive workplace culture where you can grow.

Join Us
At Holiday Inn Express, you'll be part of a global family that values simplicity, teamwork, and excellence. If you're passionate about hospitality, guest satisfaction, and leading F&B teams, we'd love to welcome you to IHG.

Skills Required