? ?Commit to be customer centric management and ensure high levels of customers' satisfaction through excellent service.
? ?Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.
? ?Resolve customer complaints to satisfactory levels.
? ?Delivering exceptional sales services for improved customer satisfaction
? ?Maintain outstanding store condition and visual merchandising standards.
? ?Maintain outstanding store cleanliness.
? ?Create and improve store aesthetics and ambience.
? ?Focus on one-minute service.
4.? ?Business and Sales Goals
? ?Prepare monthly business plan.
? ?Create and communicate business targets to crew.
? ?Present weekly review of Business.
? ?Analyze sales and revenue reports and create P&L report.
? ?Analyze consumption trend to create forecasts, Indent vs utilisation
? ?Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
? ?Developing marketing strategies to raise customers' pool, expand store traffic and optimize profitability.
? ?Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
? ?Propose innovative ideas to increase market share.
? ?Product saliency tracking based on profitability across each area.
? ?Execute new product launches.
5.? ?Crew Management
? ?Select, recruit, orient, groom and train employees as per the Company standards.
? ?Perform Police verification for new employees.
? ?Prepare Salaries, annual appraisals.
? ?Maintain crew performance by coaching, counselling, and disciplining employees.
? ?Schedule crew, allocate work and communicate performance standards.
? ?Conduct personnel performance appraisals to assess training needs and build career paths.
? ?Responsible for creating healthy work environment.