Commit to be customer centric management and ensure high levels of customers' satisfaction through excellent service.
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Identify current and future customer requirements by establishing rapport with potential customers and other persons in a position to understand service requirements.
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Resolve customer complaints to satisfactory levels.
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Delivering exceptional sales services for improved customer satisfaction
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Maintain outstanding store condition and visual merchandising standards.
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Maintain outstanding store cleanliness.
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Create and improve store aesthetics and ambience.
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Focus on one-minute service.
4.
Business and Sales Goals
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Prepare monthly business plan.
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Create and communicate business targets to crew.
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Present weekly review of Business.
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Analyze sales and revenue reports and create P&L report.
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Analyze consumption trend to create forecasts, Indent vs utilisation
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Achieve financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
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Developing marketing strategies to raise customers' pool, expand store traffic and optimize profitability.
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Meeting sales goals by training, motivating, mentoring and providing feedback to store staff.
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Propose innovative ideas to increase market share.
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Product saliency tracking based on profitability across each area.
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Execute new product launches.
5.
Crew Management
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Select, recruit, orient, groom and train employees as per the Company standards.
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Perform Police verification for new employees.
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Prepare Salaries, annual appraisals.
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Maintain crew performance by coaching, counselling, and disciplining employees.
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Schedule crew, allocate work and communicate performance standards.
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Conduct personnel performance appraisals to assess training needs and build career paths.
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Responsible for creating healthy work environment.