Job Description

INDICATORS OF SUCCESS
Financial (GOP, Restaurant Revenue, Average Check, Labour Control).
Customer Satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review).
Achievement of employee engagement survey (Kenexa) and retention goals for department).
AREAS OF RESPONSIBILITY
Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson's overall mission, vision values and strategies
Develops and implements strategies for department
Monitors status regularly and adjusts strategies as appropriate
Develops and implements strategies for the assigned Food & Beverage outlets that support achievement of the hotel's goals
Develops and implements strategies to achieve revenue and profit goal
Assists in the development of the marketing plan for assigned outlet by keeping current on competitors on a regular basis
Develops and implements special promotions and employee incentives
Provides employees with current up-to-date information on menu offerings
Increases sales by coaching employees on effective sales techniques
Maximizes productivity by using forecasting techniques to adjust scheduling
Manages the operation of assigned restaurant or outlet
Coordinates the set-up of restaurant or outlet areas in accordance with Radisson Hotels standards
Confirms daily specials and new menu additions with Executive Chef
Manages the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
Inspects restaurant and outlet areas on an on-going basis and takes appropriate steps to ensure facilities meet or exceeds the hotel's standards at all times
Leads staff meetings; conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
Assists in quarterly inventories
Develops and implements strategies and practices which support employee engagement
Recruits and selects qualified candidates
Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
Communicates performance expectations and provides employees with on-going feedback
Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
Attends work on time and as scheduled
Follows hotel grooming and hygiene standards
Minimise safety hazards by following all safety rules and procedures
Keeps Manager promptly and fully informed of all problems or unusual matters of significance
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment