Job Description

The Hostess is the first point of contact for all guests at Curry & Hops. This role is responsible for creating a warm, welcoming, and professional first impression, managing reservations and waitlists, and ensuring smooth guest flow throughout the restaurant and microbrewery. The Hostess plays an essential part in delivering the unique Curry & Hops experience through exceptional guest engagement, clear communication, and efficient seating management.

Key Responsibilities Guest Experience & Greeting

Welcome guests with a warm smile and friendly attitude as soon as they enter. Provide accurate wait times and manage expectations during busy periods. Escort guests to their tables and introduce them to their server when needed. Maintain a professional, upbeat, and hospitable demeanor at all times.

Reservation & Waitlist Management

Handle phone calls, WhatsApp inquiries, and online reservations. Manage the waitlist during peak hours using the restaurant's reservation system (or manual waitlist if required). Coordinate table turns efficiently to minimize wait times.

Seating & Floor Coordination

Maintain an organized and updated seating chart. Ensure a balanced rotation among servers to support efficient service. Communicate with servers and managers about large groups, special requests, or VIP guests. Assist in preparing tables and ensuring the entrance, lobby, and waiting areas remain clean and inviting.

Guest Communication

Answer guest questions about the menu, microbrewery beers, promotions, and events. Inform guests about current wait times, offers, and upcoming brewery releases. Handle guest complaints politely and escalate immediately to the manager when required.

Operational Support

Assist in opening and closing duties related to the host stand and front entrance area. Maintain menus, promotional materials, and signage at the host desk. Follow all hygiene, grooming, and safety standards of Curry & Hops.

Skills & Qualifications

Prior experience as a Hostess, Front Desk Associate, or Guest Relations preferred (not mandatory). Excellent communication skills in English, Hindi, and Punjabi. Strong customer service and people-handling skills. Ability to stay calm and organized in a fast-paced environment. Professional grooming and confident body language. Basic knowledge of restaurants, craft beers, or hospitality (training will be provided).
Job Type: Full-time

Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits:

Food provided
Work Location: In person