Job Description

Guest Relations Executive (GRE) / Hostess Job Responsibilities

1.

Guest Welcoming & Seating

Greet guests warmly upon arrival with a friendly and professional attitude. Escort guests to their tables and provide menus. Manage the seating chart to ensure even distribution of guests among servers.
2.

Reservation Management

Handle phone and online reservations efficiently. Update the reservation system to reflect real-time table availability. Confirm special requests such as birthdays, anniversaries, or dietary restrictions.
3.

Customer Service & Satisfaction

Act as the first point of contact for guest inquiries and concerns. Ensure all guests feel welcomed, attended to, and valued throughout their visit. Coordinate with servers and management to resolve any guest complaints promptly.
4.

Communication & Coordination

Communicate guest needs and special requests to servers and kitchen staff. Coordinate with management during peak hours to control wait times and guest flow.
5.

Cleanliness & Ambience

Maintain cleanliness and presentation of the hostess stand, entrance, and lobby. Ensure music, lighting, and general atmosphere align with the restaurant's standards.
6.

Reporting & Feedback

Gather guest feedback and report any recurring issues to management. Suggest improvements based on customer feedback or observations.
7.

Appearance & Conduct

Maintain a neat and professional appearance at all times. Uphold high standards of personal hygiene and grooming.
Job Types: Full-time, Fresher

Pay: ₹19,000.00 - ₹26,000.00 per month

Benefits:

Health insurance Leave encashment Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Performance bonus
Work Location: In person