Job Description

Job Summary

We are looking for a motivated and operations-focused F

loor

to support day-to-day restaurant operations, manage staff, ensure service quality, and maintain customer satisfaction. The role requires strong leadership, attention to detail, and the ability to handle both front-of-house and back-of-house coordination.

Key Responsibilities

1. Daily Operations Management

Oversee daily restaurant operations (FOH + BOH). Ensure smooth opening and closing of the outlet. Monitor customer flow, service speed, cleanliness, and food quality. Handle escalations and ensure high service standards.

2. Staff Supervision & Training

Manage service staff, cashiers, kitchen helpers, and housekeeping. Create daily work schedules and allocate duties. Train staff in service standards, hygiene, grooming, and customer handling. Ensure discipline and professional conduct.

3. Customer Experience & Service Quality

Greet customers, resolve complaints, and ensure smooth service. Monitor tables, order flow, and turnaround time. Maintain a clean and welcoming environment at all times.

4. Hygiene, Safety & Compliance

Ensure compliance with FSSAI, store hygiene norms, and food safety SOPs. Monitor staff hygiene, uniform, grooming, and safety standards. Conduct routine cleanliness checks of kitchen, dining, handwash, and storage areas.

5. Reporting & Coordination

Report to the Operations Head. Prepare daily operational reports, staff attendance, and performance summaries. Coordinate with purchase, kitchen, store, and management teams

Requirements

2-5 years of experience in a

restaurant/QSR supervisory role

. Strong people management and customer service skills. Good knowledge of restaurant operations, inventory, and billing systems. Familiarity with MIS/POS systems (billing + inventory modules). Leadership, problem-solving, and communication ability. Flexibility to work shifts, weekends, and peak hours.
Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Benefits:

Food provided
Education:

Higher Secondary(12th Pass) (Required)
Work Location: In person