We are looking for energetic and customer-friendly
Counter Staff
to manage the front counter at our newly launched Turkish bakery and cafe in Hyderabad. The ideal candidate will handle customer orders, explain menu items, process payments, and ensure a smooth and pleasant guest experience at the takeaway or dine-in counter.
Key Responsibilities:Order Management:
Greet customers and assist them with the menu and order selection.
Take accurate orders for dine-in or takeaway, manually or through POS systems.
Ensure orders are correctly communicated to the kitchen and tracked until delivery.
Pack and hand over takeaway/delivery orders neatly and efficiently.
Customer Interaction:
Provide guests with information about Turkish pastries, breads, beverages, and specials.
Answer queries related to ingredients, allergens, or recommendations.
Handle customer complaints or issues courteously and escalate if necessary.
Billing & Payments:
Process cash, card, UPI, or digital wallet payments accurately via POS.
Issue receipts and handle cash responsibly as per store protocols.
Maintain records of daily transactions and report any discrepancies.
Counter Maintenance:
Keep the counter area clean, well-stocked, and presentable at all times.
Ensure display of bakery items is neat, labeled, and rotated properly (FIFO).
Follow hygiene and food safety guidelines during food handling and service.
Qualifications & Skills:
1-3 years of experience in counter sales, cafe service, or quick-service restaurant.
Good communication skills in English, Hindi, and local language.
Knowledge of POS billing systems and basic computer literacy.
Friendly, confident, and customer-service oriented.
Willing to work in fast-paced, multi-tasking environments.