Job Description

Summary:

A Restaurant Captain manages front-of-house operations to maximize guest satisfaction, supervise and train service staff, and coordinate table assignments and reservations. They act as the primary contact for guests and support efficient, high-quality food and beverage service throughout a shift.

Key Responsibilities:

Greet and welcome guests promptly and with warmth. Assist guests with reservations and seating, ensuring efficient service. Oversee waitstaff, ensuring standards of service are met and team members are well-informed about menu and specials. Resolve customer complaints and anticipate guest needs with professionalism and tact. Maintain cleanliness and organization of the dining area and ensure hygiene standards. Communicate effectively with the kitchen about menu items, dietary needs, and service timing. Supervise the serving of food and beverage, and manage payment processes through point-of-sale systems. Handle inventory checks, closing duties, and ensure operating equipment and supplies are properly managed. Coach and develop junior staff, ensuring completion of daily responsibilities and shift-end tasks. Ensure compliance with brand standards and operating procedures, contributing to an overall positive atmosphere and service culture.

Employer Requirements:

Good command of written and spoken English; professional communication and interpersonal skills. Pleasing personality with a guest-oriented approach and strong service skills. Diploma or degree in hotel management or a related field; familiarity with POS systems, MS Office, and property management software. 2-3 years' experience in Food & Beverage with at least one year as a Captain or equivalent. Strong leadership, team collaboration, problem-solving, and training capabilities. Ability to handle operational pressures, multitask, and oversee large volumes of guests or events. Well-groomed, energetic, and physically capable of standing for long periods and moving between sections.
Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Food provided
Work Location: In person