Job Description

About Us

We are an established F&B brand with over eight years of experience in the restaurant industry, known for our commitment to quality, hospitality, and guest satisfaction. As we continue to grow, we are looking for two experienced Restaurant Captains who can take charge of the floor with calm confidence, lead their teams effectively, and eventually grow into Floor Manager roles.

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What We're Looking For

We are seeking individuals who:

Have excellent people skills and a naturally calm, patient, and composed personality

Are able to handle pressure and stressful situations gracefully

Are great listeners who can take guest feedback positively and act on it

Possess strong leadership skills and can manage the service floor efficiently

Have good communication skills and sound F&B knowledge

Demonstrate professional grooming standards, punctuality, and responsibility

Previous experience in fine dining, casual dining, or premium cafe setups is mandatory.

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Key Responsibilities

Supervise and coordinate the activities of service staff on the floor.

Ensure all guests are welcomed warmly and receive exceptional service throughout their visit.

Handle guest queries, complaints, and feedback with patience and professionalism.

Maintain a calm and composed demeanor even during high-pressure situations.

Ensure the dining area is always neat, organized, and ready for service.

Check table settings, cleanliness, and presentation standards.

Communicate effectively with the kitchen and bar teams to ensure smooth service flow.

Conduct briefings before service to update the team on specials, menu changes, and service focus areas.

Train and motivate team members to maintain high service standards.

Ensure all SOPs (Standard Operating Procedures) related to service and hygiene are followed.

Assist in daily sales reporting, billing oversight, and cash handling when required.

Maintain guest relationship records and ensure repeat customers are recognized and valued.

Support management in planning and executing special events or promotions.

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Growth Opportunity

This role is designed for individuals who are ready to grow into Floor Manager positions. Consistent performance, leadership qualities, and guest handling skills will be key factors for promotion.

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Compensation

Competitive salary package based on experience + service charge + performance incentives.

Paid 1 month leave per year for family visit.

Job Type: Full-time

Pay: ?22,000.00 - ?30,000.00 per month

Benefits:

Paid time off Provident Fund
Experience:

total work: 4 years (Required)
Language:

English (Required)
Work Location: In person