will lead the front-of-house team, ensure smooth daily operations, maintain high service standards, and create a memorable dining experience for every guest. This role requires strong hospitality experience, customer-handling skills, and leadership ability.
Key ResponsibilitiesCustomer Service & Guest Experience
Greet and welcome guests with warmth and professionalism.
Ensure guests receive prompt, friendly, and attentive service.
Handle customer queries, complaints, and feedback with patience and a positive attitude.
Maintain a clean, comfortable, and inviting ambience at all times.
Team Leadership & Coordination
Supervise and guide service staff during shifts.
Allocate tables, assign duties, and ensure smooth coordination between front-of-house and kitchen teams.
Conduct pre-shift briefings and communicate daily goals or updates.
Train new service staff on service standards, customer interaction, and cafe operations.
Operational Excellence
Ensure service processes follow cafe protocols and hygiene standards.
Oversee order accuracy and timely delivery of food & beverages.
Monitor inventory of service items and report shortages.
Assist in managing billing processes and POS systems.
Qualifications & Skills
Education:
Diploma/Degree in Hospitality Management (preferred).
Experience:
0-3 years in hospitality, customer service, or cafe/restaurant operations.
Strong communication and interpersonal skills.
Excellent customer-handling and problem-solving abilities.
Leadership qualities with the ability to motivate and manage a team.
Ability to work in a fast-paced environment with a positive attitude.
Additional Requirements
Willingness to work flexible shifts, including weekends and holidays.
Professional appearance and grooming standards.
Strong sense of responsibility and attention to detail.
Benefits
Competitive salary
Free Stay
Staff meals
Training and skill development
Growth opportunities within the cafe
Job Type: Full-time
Pay: From ?14,000.00 per month
Benefits:
Food provided
Work Location: In person
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