Restaurant Captain
Year Piplod, Surat, Gujarat, India
Job Description
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Job Title: Captain Position: Captain job Summary: The Captain Order Taker plays a crucial role in ensuring seamless customer service and efficient order processing within the restaurant. This position requires excellent communication skills, attention to detail, and a customer-centric mindset. The Captain Order Taker reports directly to the Restaurant Manager. Responsibilities:
- Greeting and Seating Guests:
- Welcome guests as they arrive, escort them to their tables, and ensure a positive first impression.
- Assist with table allocation and manage guest flow during peak hours.
- Taking Orders:
- Approach tables promptly, introduce yourself, and provide menus.
- Listen attentively to guest preferences, answer questions, and recommend dishes.
- Accurately record food and beverage orders, including any special requests or dietary restrictions.
- Order Processing:
- Transmit orders to the kitchen and bar promptly.
- Coordinate with the kitchen team to ensure timely preparation and delivery of orders.
- Monitor order status and communicate any delays to guests.
- Upselling and Cross-Selling:
- Suggest additional items (appetizers, desserts, beverages) to enhance the guest experience.
- Promote daily specials and seasonal offerings.
- Knowledge of Menu and Ingredients:
- Be well-versed in the menu, including ingredients, preparation methods, and portion sizes.
- Address guest inquiries about menu items and allergens.
- Handling Guest Requests:
- Attend to guest requests promptly (refills, extra napkins, condiments, etc.).
- Resolve any issues or complaints professionally and courteously.
- Billing and Payment:
- Present bills accurately and collect payments.
- Handle cash, credit cards, and other payment methods securely.
- Provide change and receipts as needed.
- Maintaining Cleanliness and Hygiene:
- Ensure tables are clean, set, and properly arranged.
- Monitor table turnover and assist with resetting tables for the next guests.
- Team Collaboration:
- Coordinate with kitchen staff, baristas, and other team members to ensure smooth service.
- Communicate guest preferences or special requests to the kitchen.
- Guest Engagement:
- Build rapport with regular guests and create a welcoming atmosphere.
- Remember guest preferences and personalize service.
- High school diploma or equivalent (preferred).
- Previous experience as a waiter, order taker, or similar role.
- Excellent communication skills in English (additional languages are a plus).
- Ability to multitask, stay organized, and work well under pressure.
- Basic math skills for billing and handling payments.
- Competitive salary and tips.
- Employee discounts on meals.
- Opportunities for career growth within the restaurant.
- Food provided
- Rotational shift
- Weekend availability
- Overtime pay
- Performance bonus
- Yearly bonus
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3279187
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPiplod, Surat, Gujarat, India
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EducationNot mentioned
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ExperienceYear