Job Description

Job Summary

The Captain will be responsible for supervising the service team, ensuring smooth cafe operations, and delivering excellent guest experiences. He/She will act as the link between management and the service staff, ensuring high service standards, guest satisfaction, and proper team coordination.

Key Responsibilities

Greet and seat guests, ensuring a warm and welcoming environment. Supervise waiters, stewards, and support staff during shifts. Allocate tables and assign responsibilities to service staff. Ensure prompt and efficient service of food and beverages. Handle guest complaints and resolve issues professionally. Maintain knowledge of the menu, specials, and promotions to guide staff and assist guests. Ensure hygiene, cleanliness, and safety standards are maintained in the cafe. Coordinate with kitchen staff to ensure smooth service and timely delivery of orders. Assist the Cafe Manager in staff training, daily briefings, and performance monitoring. Monitor stock levels of service-related items (cutlery, crockery, condiments, etc.). Maintain billing accuracy and support the cashiering process when required.

Qualifications & Skills

Bachelor's degree/Diploma in Hotel Management or equivalent. 2-4 years of experience in F&B service, with at least 1 year in a supervisory role. Strong leadership and team management skills. Excellent communication and interpersonal skills. Guest-oriented with a pleasant personality. Ability to handle pressure and resolve conflicts effectively. Good knowledge of cafe/restaurant operations, service standards, and customer service.
Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?19,000.00 per month

Benefits:

Food provided * Provident Fund