Job Description

Job Summary

: The Restaurant Captain is responsible for ensuring a smooth and efficient dining experience for guests. This role involves overseeing the dining room, managing staff, and providing excellent customer service. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for hospitality.

Key Responsibilities:

Guest Service

: Greet and welcome guests, ensuring a high level of customer satisfaction. Address any guest concerns or complaints promptly and professionally.

Staff Management

: Supervise and coordinate the activities of the dining room staff, including servers, bussers, and hosts. Provide training and support to ensure high standards of service.

Order Management

: Take and relay food and beverage orders accurately. Ensure timely delivery of orders and monitor the quality of food and beverages served.

Table Management

: Oversee table assignments and reservations to optimize seating and service efficiency. Ensure tables are set up correctly and maintained throughout service.

Communication

: Liaise between the kitchen and dining room staff to ensure smooth operations. Communicate any special requests or dietary restrictions to the kitchen. Sales and Upselling: Promote menu items and specials to enhance guest experience and increase sales. Provide recommendations based on guest preferences.

Cleanliness and Safety

: Ensure the dining area is clean, organized, and complies with health and safety regulations. Conduct regular inspections and address any issues promptly. Reporting: Maintain accurate records of daily operations, including guest feedback, sales, and inventory. Report any issues or incidents to the Restaurant Manager.

Menu Knowledge

: Must have an in-depth understanding of the menu, including ingredients, preparation methods, and special dietary options. This knowledge enables them to confidently explain dishes to customers, make recommendations, and address any dietary concerns or preferences.
Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person