Job Description

Job Title:

Restaurant Captain

Location

: Borivali

Job Type:

Full-Time

Job Summary

: The Restaurant Captain is responsible for ensuring a smooth and efficient dining experience for guests. This role involves overseeing the dining room, managing staff, and providing excellent customer service. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for hospitality.

Key Responsibilities:

oGuest Service: Greet and welcome guests, ensuring a high level of customer satisfaction. Address any guest concerns or complaints promptly and professionally.

oStaff Management: Supervise and coordinate the activities of the dining room staff, including servers, bussers, and hosts. Provide training and support to ensure high standards of service.

oOrder Management: Take and relay food and beverage orders accurately. Ensure timely delivery of orders and monitor the quality of food and beverages served.

oTable Management: Oversee table assignments and reservations to optimize seating and service efficiency. Ensure tables are set up correctly and maintained throughout service.

oCommunication: Liaise between the kitchen and dining room staff to ensure smooth operations. Communicate any special requests or dietary restrictions to the kitchen.

oSales and Upselling: Promote menu items and specials to enhance guest experience and increase sales. Provide recommendations based on guest preferences.

oCleanliness and Safety: Ensure the dining area is clean, organized, and complies with health and safety regulations. Conduct regular inspections and address any issues promptly.

oReporting: Maintain accurate records of daily operations, including guest feedback, sales, and inventory. Report any issues or incidents to the Restaurant Manager.

Qualifications:

oPrevious experience in a supervisory role within the hospitality industry.

oStrong leadership and interpersonal skills.

oExcellent communication and customer service abilities.

oAbility to work in a fast-paced environment and handle stressful situations.

oKnowledge of food and beverage service standards.

oHigh school diploma or equivalent; additional hospitality training or certification is a plus.

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

ARE YOU LOCATED AND WILLING TO COME FOR INTERVIEW IN MUMBAI?
Location:

Mumbai, Maharashtra (Required)
Work Location: In person