Job Description

Job Title: Restaurant Captain

Location: Hotel Golden Peacock, Haridwar

Reports To: Restaurant Manager

Job Summary:

The Restaurant Captain is responsible for leading the restaurant floor, ensuring excellent service, and creating a memorable dining experience for guests. This position oversees the waitstaff, manages reservations, and addresses guest concerns promptly.

Key Responsibilities:

1. Guest Service & Hospitality:

Welcome guests warmly and assist in seating arrangements. Provide menu recommendations and answer questions about dishes and beverages. Ensure all guests have a positive dining experience and address any concerns quickly. Coordinate with the kitchen to manage special requests and dietary preferences.
2. Supervising Staff:

Lead and motivate waitstaff to deliver high-quality service. Assign tables to staff, ensuring optimal guest service and table turnover. Train new team members on service standards, menu knowledge, and etiquette. Conduct daily briefings with the team, sharing any updates on menu changes or special promotions.
3. Order & Service Coordination:

Take orders when required and ensure they are accurately communicated to the kitchen. Monitor order progress, ensuring timely food and beverage service. Inspect food quality and presentation before serving it to guests.
4. Reservation Management:

Manage table reservations and seating arrangements to maximize occupancy. Coordinate with the host/hostess to keep wait times short and ensure an efficient flow of guests.
5. Quality Control & Cleanliness:

Inspect the dining area, table settings, and general cleanliness before and after each shift. Ensure that hygiene and safety standards are maintained at all times. Handle guest complaints professionally and escalate as needed.
6. Administrative Duties:

Maintain accurate records of daily operations, including guest feedback, shift reports, and inventory. Assist with inventory management of dining room supplies, like silverware, napkins, and glassware. Collaborate with the Restaurant Manager to plan and execute events or special dining experiences.
Skills & Qualifications:

High school diploma or equivalent; degree in hospitality management is a plus. Proven experience as a Restaurant Captain or in a similar supervisory role. Strong leadership skills with the ability to manage a team effectively. Excellent communication and interpersonal skills. Knowledge of food and beverage service, menu items, and restaurant operations. Ability to multitask, handle pressure, and stay organized. Positive attitude, attention to detail, and a
Job Type: Full-time

Pay: ?8,841.77 - ?15,000.00 per month

Benefits:

Food provided
Experience:

total work: 2 years (Preferred)
Work Location: In person