Job Description

Organization: The Organisation

Harley's Fine Baking, is a European style patisserie (premium cake selling company) created by an IIM professor to disrupt the cake and coffee market, established to spread bonafide taste of the streets of Manhattan across the world. Brought into the world from a love for baking, the desire to create a meeting place that serves delicious food with a warm rustic environment. The Organization offers a full scope of Breads, morning merchandise, cakes, baked and savoury goods. Currently the team size is of about 200 people with more than 15 outlets across Hyderabad, along with a plan of opening 100 new outlets across Mumbai, Goa, Vijayawada, Bangalore, Chennai scaling up to 1000 people over the next year.

Designation: Captain (Food & Beverage)

Qualification: Any undergraduate or graduate degree in hospitality or related fields (preferred).

Experience: Minimum

1+ year in a supervisory role managing (Stewards / F&B Servers / Waiters) in Food & Beverage (F&B) service, restaurants, hotels, fine dining, or retail F&B setups.

Job Role: The captain is responsible for supervising and coordinating the daily operations of stewards, F&B servers, and waiters in the outlet. The role ensures seamless service, maintains quality standards, and provides a delightful dining experience for customers. The captain acts as the primary liaison between the staff and management, ensuring operational efficiency and high customer satisfaction.

Responsibilities:

1. Manage and supervise stewards, servers, and waitstaff during shifts.

2. Assign duties, monitor performance, and provide on-the-job training as required.

3. Ensure guests are greeted warmly and attended to promptly.

4. Address customer concerns or complaints professionally and escalate complex issues to management when necessary.

5. Oversee table arrangements, cleanliness, and readiness for service.

6. Ensure orders are taken and served accurately and efficiently.

7. Monitor and manage stock levels of service-related items (cutlery, crockery, and linens).

8. Coordinate with the kitchen and store team for inventory replenishment.

9. Enforce hygiene, cleanliness, and safety standards among staff.

10. Provide shift reports to the manager, detailing sales, customer feedback, and staff performance.

Required Skills:

1. Strong supervisory and leadership skills.

2. Proficiency in handling customer interactions and resolving issues.

3. In-depth knowledge of food and beverage operations.

4. Ability to multitask and work under pressure in a fast-paced environment.

5. Basic knowledge of POS systems and order management tools.

Desired Skills:

1. Familiarity with premium dining or cake-selling establishments.

2. Training and mentoring skills to guide junior staff.

3. Fluency in multiple languages (local and English preferred).

Personal Attributes:

1. Presentable and professional demeanour.

2. Excellent communication and interpersonal skills.

3. Strong attention to detail and organizational abilities.

4. Positive attitude with a passion for service excellence.

5. Adaptability to work varied shifts, including weekends and holidays.

Job Type: Full-time

Pay: Up to ?22,000.00 per month

Ability to commute/relocate:

Nanakramguda, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:

Supervising (F&B Servers): 1 year (Required)
Work Location: In person