Restaurant Captain
Year Andheri West, Mumbai, Maharashtra, India
Job Description
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Responsibilities:
- Guest Service:
- Greet guests warmly upon arrival and escort them to their tables.
- Assist guests in choosing menu items and provide recommendations.
- Ensure prompt and courteous service throughout the dining experience.
- Address any guest concerns or special requests in a professional manner.
- Team Leadership:
- Lead and supervise the front-of-house staff, including servers, hosts/hostesses, and bussers.
- Delegate tasks and responsibilities to ensure efficient service delivery.
- Provide training and guidance to new staff members.
- Foster a positive and collaborative work environment.
- Order Management:
- Oversee the order-taking process and ensure accuracy in food and beverage orders.
- Communicate effectively with the kitchen and bar staff to coordinate order preparation and delivery.
- Monitor table turnover and optimize seating arrangements to accommodate incoming guests.
- Quality Control:
- Ensure that food and beverages meet quality standards before being served to guests.
- Conduct regular inspections of table settings, cleanliness, and overall ambiance.
- Address any issues related to food presentation or service promptly.
- Upselling and Revenue Generation:
- Encourage upselling of menu items and promotions to maximize revenue.
- Familiarize staff with menu offerings and pricing to facilitate suggestive selling.
- Monitor sales performance and implement strategies to achieve revenue targets.
- Training and Development:
- Conduct training sessions to enhance the skills and knowledge of service staff.
- Provide ongoing coaching and feedback to improve service quality.
- Ensure adherence to standard operating procedures and service protocols.
- Customer Relationship Management:
- Build rapport with regular guests and ensure personalized service.
- Solicit feedback from guests and address any concerns or complaints proactively.
- Maintain a database of guest preferences and special occasions for future reference.
- Food provided
- Health insurance
- Provident Fund
- Day shift
- Morning shift
- Overtime pay
- total work: 1 year (Preferred)
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Job Detail
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Job IdJD3285571
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAndheri West, Mumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear