Job Description

Restaurant Operations & Admin Executive (Remote - Full Time)

Location:

Remote (Work from Home)

Shift:

8:00 AM - 5:00 PM CST (Night Shift IST)

Salary:

Up to ?30,000/month

About the Role

We are seeking a highly organized and detail-oriented

Restaurant Operations & Admin Executive

to support the backend operations of U.S.-based Quick Service Restaurants (QSR) such as

Subway

and

Baskin Robbins

. This full-time, remote position is crucial in ensuring smooth day-to-day operations, accurate reporting, and effective team communication across multiple outlets.

Key ResponsibilitiesWorkforce Management

Create and maintain staff schedules to ensure efficient coverage. Collaborate with operations managers on weekly labor planning and budgeting. Maintain updated staff rosters and resolve scheduling conflicts.

Payroll & Cost Control

Process payroll accurately and on schedule, adhering to U.S. labor laws. Monitor food and labor costs and report deviations from standard budgets. Maintain detailed attendance and payroll records.

Employee Training & Access

Manage employee access to training platforms (e.g., University of Subway, Baskin Robbins). Set up and maintain accounts, ensuring all staff have required training access.

Team Communication

Manage internal team communication tools (e.g., GroupMe). Distribute key operational and franchise updates to the appropriate teams.

Menu & Pricing Updates

Update digital menus and pricing through systems like Menu Manager. Conduct competitor research to support pricing strategy decisions.

Delivery Platform Management

Oversee listings on third-party platforms such as DoorDash, Uber Eats, etc. Ensure menu accuracy, product availability, and pricing compliance.

Operational & Technical Support

Use remote desktop tools like AnyDesk to assist store staff with systems. Support stores during health inspections and other evaluations. Ensure completion of pre- and post-inspection checklists.

Customer Review Monitoring

Track and respond to customer reviews to maintain positive brand reputation. Address negative feedback promptly and constructively.

CCTV & Compliance Monitoring

Monitor CCTV footage to assess employee productivity and adherence to procedures.

Inventory & Ordering Support

Assist with inventory tracking and reordering to maintain optimal stock levels.

Recruitment Assistance

Help with resume screening, interview coordination, and salary discussions.

General Admin Support

Perform administrative tasks that contribute to the overall efficiency of restaurant operations.

Qualifications

1-2 years of experience in an administrative or operations role (preferably in food service or retail). Bachelor's in business related field. Proficient in Excel/Google Sheets and workforce scheduling tools. Familiarity with platforms like Menu Manager, Uber Eats, DoorDash, and online training portals. Experience with remote access tools (e.g., AnyDesk). Strong communication and time management skills. Knowledge of U.S. labor regulations and payroll (preferred). Ability to work independently during U.S. business hours (CST time zone). High-speed internet connection and dedicated, quiet workspace are mandatory.
MUST BE ABLE TO WORK MONDAY TO SATURDAY 8AM TO 5PM CST.

What We Offer

Fully remote position with consistent U.S. shift hours. Exposure to U.S.-based restaurant operations and international systems. Growth opportunities within a supportive and collaborative environment.
Job Type: Full-time

Pay: ?25,000.00 - ?30,000.00 per month

Benefits:

Work from home
Schedule:

Fixed shift US shift
Application Question(s):

Are you available from Monday to Saturday from 8 am to 5 pm CST? What is your notice period?
Education:

Bachelor's (Preferred)
Experience:

Restaurant Operations & Admin Executive: 2 years (Required)
Work Location: Remote

Expected Start Date: 18/07/2025