Job Description

Company Overview
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose -- a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose -- people --then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Job Summary:
As a Resource Planning Specialist I, you will be a part of an RMO team that develops both direct and partner staffing strategies and manages project staffing for an assigned vertical/geography, with directed guidance from their Resource Manager or vertical/region leader. The role will deliver high-quality staffing data and reporting related to resourcing. The role will work closely with professional services leaders and maintain strong partnerships in business development, partner enablement, and internal learning.
This role requires a highly organized self-starter who thrives on solving problems and has solid skills and experience in resource management. The ideal candidate is a team player with solid communication skills who must work seamlessly across different functional groups and regions. Primary/Essential Duties and Key
Responsibilities:

• Proactively help clients get more value out of UKG Pro by providing in-depth support and solutions via phone, email, or remote session
• Enter and maintain customer call problem/description detail into the Customer Relationship Management System
• Be empowered to resolve issues by making quality decisions as a Subject Matter Expert
• Develop strong relationships with customers and internal partners.
• Resource Planning of Global Regions
• Experience in the Bidding and solicitation process of Global regions.

Required Qualifications:

• At least 2-3 years of professional experience in US & UK customer regions, along with utilizing strong customer service skills
• Strong relationship-building skills and account management experience.
• Excellent communication skills, Written & Verbal.
• Strong team player, positive attitude, and passion for providing World Class Customer Service
• Strong decision-making, multi-tasking, analytical, verbal, and written communication skills
• Facilitate weekly pipeline/staffing meetings with vertical/regional leadership to discuss upcoming pipeline and capacity and identify resource underutilization instances.
• Identify and address headcount issues and skill gaps by reviewing reports to understand current state and pipeline,
• Use internal systems to collect and analyze relevant skills, availability, and utilization data.
• Maintain a high level of proficiency in the resource management tools and fully define and utilize Dashboards and reporting.
• Develop staffing processes for new businesses, offerings, and acquisitions in partnership with key stakeholders.
• Active member of the global Resource Management team, participating in improvement initiatives and standardization across the team

Preferred Qualifications:

• Experience supporting end users within a hosted Software as a Service offering.
• Knowledge of Human Resources/ Resource management.
• Experience in direct customer-focused industry like Banking, SaaS organization.
• Strategic and analytical thinker with strong problem-solving skills
• Strong business acumen, organizational and time management skills
• Ability to prioritize workload and delegate to other operations team members.
• Strong organizational awareness and change management skills
• Highly developed diplomacy, influencing, negotiation, and conflict management skills.
• Strong written and verbal communication skills
• Ability to manage confidential information appropriately and professionally.
• Strong understanding of resource management processes and tools
• Ability to drive resource metrics and analytics.
• Experience dealing with 3rd party suppliers and a contingent workforce.
• Working knowledge of systems such as professional services automation applications and SalesForce.com
• Strong proficiency with Salesforce, Smartsheet, MS Office tools Excel, Word, PowerPoint, Outlook

Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email