Job Description

Company Name: VARITE India Private Limited
About The Client:
Founded in Mountain View, California, the Client is currently headquartered in Sunnyvale, California, with 33 global offices. The Client provides a business and employment-focused social media platform that works through websites and mobile apps. The platform is primarily used for professional networking and career development.
About The Job:

• As a Resource Planning Analyst within the TRO Resource Planning team, you will support the governance and accuracy of workforce systems by ensuring data integrity in NICE, managing headcount updates, and serving as a key liaison between NICE technical teams and Managed Service Providers.
• You will also contribute to the development and validation of short-term demand forecasts to inform capacity planning and scheduling.
• In addition, you will help design, maintain, and optimize skill-based routing logic to ensure accurate case assignment across workflows, aligning resource capabilities with evolving business needs.
• This role plays a critical part in optimizing demand forecasting, capacity planning, skill-based resource allocation, and overall operational performance.

Essential Job Functions:
Forecasting & Demand Planning:

• Monitor short- to medium-term forecasts for queued volume, handle time, attrition and shrinkage using historical and behavioral data. Translate forecasts into staffing optimization to meet service levels.
• Align staffing recommendations with forecasted workload, shrinkage assumptions, and headcount availability. Support headcount ramping plans and cross-training initiatives.
• Design, maintain, and optimize skill-based routing rules across and ensure routing logic accurately reflects agent capabilities, workflow priorities, and business requirements.
• Maintain accuracy of employee profiles, group mappings, and scheduling parameters in NICE. Ensure timely updates to reflect staffing changes and organizational shifts.
• Manage headcount records across planning tools and coordinate with Ops and vendor partners to keep planning systems up to date.
• Collaborate with the Managed Service Provider's Workforce Management team to align schedules with interval-level forecasts and business needs, including shift coverage and time-off planning.
• Support the real-time team by monitoring daily performance metrics and recommending schedule or staffing adjustments in response to intraday demand shifts or disruptions.
• Serve as the primary point of contact between NICE system admins and operations to translate requirements, validate system changes, and troubleshoot configuration issues.
• Prepare and maintain documentation on routing logic, data integrity across systems and planning inputs. Support reporting on forecast, staffing coverage, and routing performance.
• Identify opportunities to improve accuracy, scalability, and operational impact across planning, scheduling, and routing processes.
• Track, and analyze KPIs such as service level, average handle time, utilization, shrinkage, attrition, and schedule efficiency
• Work closely with engineering, data science, and operations to understand business strategies, and monitor product and efficiencies ramps.
• Utilize NICE forecasting software, statistical tools, and advanced programing skills to develop skill routing prioritization and ensure data integrity.

Qualifications:

• Exp level - 5-7 years (Level III)
• Bachelor's degree in business, Operations Management, Economics, Statistics, Supply Chain Management, or related field.
• 5+ years previous experience in demand planning, data analysis and workforce management is required.

Preferred Qualifications:

• Proficiency in programming languages such as Python, Java and SQL.
• Proficiency in using workforce management software and tools (e.g., WFM-NICE software, Excel, data analysis tools).
• Knowledge of forecasting techniques such as time series analysis, regression, and causal modeling.
• Knowledge of workforce management principles, operations, and industry best practices.
• Strong analytical and problem-solving skills to interpret data, make informed staffing decisions and draw meaningful insights.
• Understanding of key performance metrics and how to optimize them for operational efficiency.
• Excellent communication skills to collaborate with cross-functional teams and present business insights effectively.
• Detail-oriented and organized, with the ability to handle large datasets and manage multiple priorities and tasks in a fast-paced environment.
• Ability to challenge incoming requests, value, and impact, driving data-driven decisions.
• Flexibility and adaptability to respond to changing business needs and priorities.

Suggested Skills:

• Programming languages
• Workforce management
• Forecasting techniques

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the referred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.