Job Description

Company Name: VARITE India Private Limited
About The Client:
A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
Essential Job Functions:

• Workforce Management (WFM)
• Managing user schedules; Setting up, maintaining, and monitoring user schedules and exceptions
• Incident Dispatch:
• Receive and dispatch support incidents
• Assigning incidents to the correct functional areas and required skill sets
• Escalating with internal or external support resources and SME when necessary
• Customer Communication:
• Reach out to customers on key company initiatives
• Participation in limited project work as delegated.
• Provide input on policies & procedures

Qualifications:

• Work experience of 3 to 4 years
• Good to have Work force management (WFM) experience
• Should have Documentation Skills, Data Entry Skills, Telephone Skills, Multi-tasking, Dependability, Emotional Control, Reporting Skills
• Must have the ability to learn and absorb technology quickly
• Prior experience in a Customer HUB or Customer Care function for an Enterprise Software or SaaS environment is desired
• The ability to communicate effectively with people at all levels
• The ability to work as part of a team and on their own initiative
• Positive & Flexible attitude is must.
• A good understanding of the ServiceNow platform is a definite advantage
• Any stream Part-time/Full-time graduate with Knowledge in computers a must.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Skills Required