Job Description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. Were helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, were developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, youll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results.
Join our team and create your future.
Location: Bengaluru, India
Huron is redefining what a global consulting organization can be. Advancing innovative ideas every day to build even stronger clients, individuals, and communities. Were helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And were developing strategies and implementing solutions that enable the transformative change they need to own their future.
As a member of the Huron corporate team, youll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Hurons collective strategies and enable real transformation to produce sustainable business results.
Corporate Operations team directly supports the strategic and tactical needs of our solutions to ensure profitable growth and operational effectiveness. Our primary goal is to aid Hurons multiple practices to continue as high performing businesses. The team drives value by effectively and efficiently managing the key business activities or operations across our solutions. Our team understands collaboration and communicates well with people at all levels, both within the US and India.
The Resource Management Associate will be responsible for a broad range of activities to support global business stakeholders and Resource Management Shared Services team. This position will work closely with and report to Resource Management Lead in India. The role and responsibilities shall include but not be limited to below and may vary based on our overall priorities and strategy.

• Responsible for the pre-staffing process

• Daily review & delegation of work to the team, including Salesforce opportunities ready for pre-staffing
• Change Management in Workday for Opportunity Projects
• Consulting with Project Support and Scope Owners as required.
• Monitor incidents/large projects/potential issues proactively
• Audit and Review: Conduct periodic audits of resource plan and forecast in Workday and incidents in ServiceNow to ensure quality standards. Report on any discrepancies or issues found during audits and propose corrective actions.
• Implement and drive new data audit methodologies and processes as directed by Resource Management
• Ensure transparency in communication during an escalation and keep relevant stakeholders informed of the steps being taken to resolve it.
• Document the resolution and follow up with scope owners and stakeholders to ensure the implemented solution is working effectively.
• ServiceNow Management

• Incident & Request Handling: Utilize ServiceNow to track and resolve incidents.
• ServiceNow Reporting & Dashboards: Create and manage dashboards within ServiceNow for real-time incident tracking, allowing leadership to monitor progress and opportunity areas. Provide regular metrics and actionable insights for continuous improvement.
• Work closely with Resource Management globally to ensure consistency in process, operations, and incident resolutions.

• Adjust teams schedules dynamically to address real-time incident volumes, absenteeism, or other operational needs.
• Work with India RM lead on periodic review of standard operating procedures and socialize with the broader team
• Assist Resource Management with ad hoc tasks/reporting and/or make recommendations for efficiency in the overall process

Qualifications

• Minium 3-5 yrs experience working in Resource Management / Shared Services / Business Operations
• Bachelors degree required preferably in Business or Operations
• Understanding of Resource Management processes
• Ability to effectively communicate across all levels to address challenges.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Experience in ServiceNow highly preferred
• Detail-oriented with the ability to multitask in a demanding environment.
• Strong critical thinking skills and a proactive approach to addressing challenges.
• Experience in a team environment
• Willingness to work in flexi-timings [role requires availability till 10:30 AM US Central Time]
• Ability to learn quickly, work independently and meet deadlines.
• Familiarity with enterprise PSA tools/resource automation systems and software (preferably Workday and Salesforce) will be good to have

Position Level Associate
Country India