GreenEscapes is a leading hospitality management company dedicated to providing exceptional service and creating unforgettable experiences. We manage a diverse portfolio of hotels and resorts through management contracts, with a focus on sustainability, innovation, and excellence in hospitality. Our commitment to responsible tourism and advanced management practices sets us apart in the industry.
Job Overview:
We are seeking an experienced Key Account Manager to oversee the operations of a prestigious 5-star resort. The ideal candidate will have a strong background in the hospitality industry, with the ability to manage all resort-related activities effectively. This role requires someone who is not only adept at managing teams and ensuring smooth operations but also skilled in financial management and analytics.
Key Responsibilities:
Account Management:
Serve as the primary point of contact for the resort, managing relationships with stakeholders, partners, and key clients.
Operational Oversight:
Oversee all aspects of resort operations, including guest services, housekeeping, food and beverage, maintenance, and front office management, ensuring a seamless guest experience.
Financial Management:
Monitor and manage the resort's financial performance, including budgeting, forecasting, revenue management, and cost control. Ensure financial targets are met and profitability is maximized.
Team Leadership:
Lead, mentor, and motivate resort staff to deliver high-quality service and meet operational standards. Conduct regular training and development programs to enhance team performance.
Guest Experience:
Ensure that guests receive exceptional service throughout their stay. Address any issues or concerns promptly and professionally to maintain high guest satisfaction levels.
Sales and Marketing Support:
Collaborate with the sales and marketing teams to develop and implement strategies that drive bookings and enhance the resort's brand presence.
Compliance and Standards:
Ensure the resort complies with all relevant health, safety, and legal regulations. Maintain high standards of cleanliness, safety, and hospitality.
Reporting and Analysis:
Prepare and present regular reports on resort performance, including occupancy rates, financial metrics, guest feedback, and operational efficiency.
Qualifications:
Bachelor's degree in Hospitality Management, Business Administration, or a related field.
Minimum of 5 years of experience in a management role within the hospitality industry, preferably in a 5-star resort.
Strong financial acumen with experience in budgeting, forecasting, and revenue management.
Excellent leadership and team management skills.
Outstanding communication and interpersonal skills.
Ability to work in a fast-paced environment and handle multiple priorities.
Strong problem-solving skills with a focus on delivering exceptional guest experiences.
Proficiency in hospitality management software and tools.
Benefits:
Competitive salary and performance-based bonuses.
Opportunities for professional growth and career advancement.
A dynamic and collaborative work environment.
Discounts on stays and services at GreenEscapes properties.
Job Type: Full-time
Pay: ₹35,000.00 - ₹45,000.00 per month
Experience:
total work: 6 years (Required)
Work Location: In person
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