Job Description

Resort Manager

To maximize revenues & profitability of the Resort and ensure prompt, accurate and

Personalized service to all customers

FINANCIAL

To ensure daily, monthly, yearly revenue budgets are accomplished

Prepare the monthly managers report

Implement effective planning for the operations

Review the income and expenditure statement and actions accordingly

To ensure the costs are controlled effectively

CUSTOMER

Activity involved in planning and implementation of festivals / events

To keep abreast of market trends and events

To act on guest complaints and feedback and rectify the same

Builds rapport / P.R with guest

Actively involved in marketing of the restaurant

To maximize the excellent scores/guest satisfaction of the outlet

PRODUCT

To minimize the wastage

To train staff about the product and maintenance of service standards

To co-ordinate with housekeeping to maintain cleanliness

Emphasis on quality enhancement in terms of product and restaurant

Constantly strive towards innovation in terms of service and product

To co-ordinate for preventive maintenance of equipment

LEARNING AND GROWTH

Actively involved in staff training in terms of operational and job knowledge

Conduct effective appraisals & job chats of staff

.

GUEST SERVICE SUPERVISIOR

Ensure prompt, accurate and personalized service to all customers and take the responsibilities in the absence

of Resort Manager.

FINANCIAL

Helps outlet manager to prepare the monthly managers report

Drive down the effective planning for the operations.

To ensure that costs are controlled effectively.

To co-ordinate and complete any other job / task assigned

CUSTOMER

Ensure personalized service is provided to all guests

Assisting outlet manager in planning and implementation of festivals in the outlet

Update outlet manager about the new market trends and events

Involved in marketing of the resort

Carry out market survey and analysis the same, report to the outlet manager on the same

Builds rapport / P.R with guest

PRODUCT

Emphasis on quality enhancement in terms of service and product

To minimize wastage

Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

LEARNING AND GROWTH

To train staff in co-ordination with the outlet manager about the product and service knowledge

Maintain cordial relationship with allied departments

GUEST SERVICE ASSOCIATE

Ensure prompt, accurate and personalized service to all customers

FINANCIAL

To ensure that costs are controlled effectively

Drive the effective planning for the operations.

To co-ordinate and complete any other job / task assigned

CUSTOMER

Carry out personalized service to all guests

PRODUCT

To minimize wastage

Trained about the product and service knowledge

Emphasis on quality enhancement in terms of service and product

Co-ordinate with engineering and housekeeping for upkeep and better maintenance of resort equipment

LEARNING AND GROWTH

To enhance knowledge on food and beverage

Follow instructions given by outlet manger / supervisor

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