Job Description

1. Operational Leadership

Oversee daily property operations for smooth service delivery.
Manage maintenance, housekeeping, front desk, and guest services.
Monitor performance and implement operational improvements.
Ensure adequate staffing and employee training.
2. Guest Experience

Lead a customer-centric approach to all operations.
Address guest concerns promptly and professionally.
Implement satisfaction programs and analyze feedback.
Collaborate on guest-focused promotions and offers.
3. Financial Management

Develop and manage budgets; monitor revenue and costs.
Track performance metrics of the property
Optimize pricing strategies for revenue maximization.
Identify cost-saving opportunities without compromising quality.
4. Maintenance & Property Condition

Maintain high standards of cleanliness, safety, and functionality.
Lead preventative maintenance and timely repairs.
Conduct regular inspections and resolve issues proactively.
Ensure compliance with health, safety, and legal regulations.
5. Team Leadership

Hire, train, and develop a high-performing team.
Provide coaching, feedback, and recognition programs.
6. Marketing & Brand Promotion

Optimize the property's online presence and visibility.
Represent the property at events and with stakeholders.
7. Legal Compliance & Risk Management

Ensure compliance with all laws, licensing, and safety standards.
Implement risk management and emergency protocols.
Job Type: Full-time

Pay: ?50,000.00 - ?70,000.00 per month

Work Location: In person