Job Description

Position Summary:

The Resident Property Manager (RPM) serves as the on-site leader responsible for overseeing the daily operations, management, and resident satisfaction of a luxury senior living community. This role combines property management expertise with a passion for exceptional resident care and hospitality, ensuring the highest standards of service, safety, and comfort for our discerning senior residents.

Key Responsibilities:

-Property Operations Management:

Oversee the daily operations of the luxury senior living community, including maintenance, housekeeping, security, and vendor relations, ensuring the property is impeccably maintained and compliant with all regulations.

-Resident Relations & Satisfaction:

Foster a warm, welcoming environment by building strong relationships with residents and their families. Address concerns promptly and ensure exceptional customer service to enhance resident experience.

-Financial Management:

Manage the facility's budget, including rent collections, expense tracking, and financial reporting. Work with accounting to ensure timely payments and adherence to financial goals.

-Staff Supervision & Training:

Recruit, train, and supervise on-site staff to maintain excellent service standards and a collaborative team environment. Conduct regular performance reviews and implement training programs as needed.

-Lease & Compliance Administration:

Oversee leasing activities, including new resident onboarding, lease renewals, and compliance with occupancy policies. Ensure adherence to federal, state, and local regulations, as well as company policies.

-Safety & Security:

Maintain a safe environment by enforcing safety protocols, coordinating emergency preparedness drills, and promptly addressing any security issues.

-Community Engagement:

Support or coordinate resident activities and social events that promote community involvement and enhance the luxury living experience.

Qualifications:

-Proven experience in property management, preferably in senior living or luxury residential settings. 5 years experience minimum required.
-Strong leadership skills with the ability to manage diverse teams.
-Excellent communication and interpersonal skills, with a focus on customer service.
-Financial acumen to manage budgets and financial reports.
-Knowledge of leasing, housing laws, and senior living regulations.
-Ability to handle multiple priorities in a fast-paced environment.
-Compassionate attitude with genuine interest in enhancing senior residents' quality of life.
-Proficiency in property management software and Microsoft Office Suite.
-Certification in property management (e.g., CPM, CAPS) preferred but not required.

Job Types: Full-time, Permanent

Pay: From ?50,000.00 per month

Benefits:

Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Paid sick time Paid time off Provident Fund
Schedule:

Day shift Fixed shift Monday to Friday Morning shift
Supplemental Pay:

Overtime pay Performance bonus Quarterly bonus Shift allowance Yearly bonus
Work Location: In person