Airtel Custodian - Act like L1 escalations desk for customer
Giving Onsite support (Live testing, Device Issue, Link Monitor)
M2M Solution testing with sample SIM card
Maintaining and sharing daily update with all stake holders on open points
Align service tickets to engineers and tracking progress of work
Delivery of third party media/bandwidth/Hardware
Initiating network surveys on problematic locations
Logging Ticket with Airtel and coordination for Troubleshooting
Circle Network TAT is freeze
Skills Required
Good understanding of IoT, MPLS products along with Network Layer understanding
Excellent relationship management with customer, cross functional team
Good written and verbal communication skills
Can do attitude & problem solving skills
Result Orientation
Work Experience -2 Plus
years in large enterprise
Educational Qualifications
Full Time graduate, preferably M.Com, B.Com, MBA/ PGDM, Degree in finance or accounting
Job Snapshot
Updated Date
07-09-2025
Job ID
Job_8447
Department
Customer Experience
Location
KL-Cochin-Maradu-Circle, Cochin, Kerala, India
Experience
2 - 5 Years
Employee Type
Employee
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