Job Description

is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas' enterprise data protection business, the company's solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.
We've been named a Leader by multiple analyst firms and have been for Innovation, Product Strength, and Simplicity in Design , and .
Want to join the leader in AI-powered data security?
We are looking for specialists to design, configure, operate and improve customers Cohesity
infrastructure to provide data protection, filesharing, operational recovery and protection against data security threats. The ideal candidate has considerable experience both implementing technical solutions as well as enabling others through training and documentation. Experience in data center operations, working with change controls, change freeze windows, troubleshooting and interaction with internal support teams as well as external vendors is essential.
In addition to configuring Cohesity software, this role will typically be involved in daily operations, daily reporting and will help facilitate communications between Cohesity technical staff and the customer's technical staff. The ideal candidate will be a highly organized self-starter who brings not only technical skills but also verbal and written communication skills along with a focus on process improvement.
HOW YOU'LL SPEND YOUR TIME HERE

• Use your technical knowledge and business acumen to help Cohesity customers design and operate their data protection and data security solutions.
• Work to resolve technical obstacles and unique customer challenges.
• Maintain the technical relationship between the customer and Cohesity's Engineering, Sales, Support and Technical Marketing teams.
• Configure and improve on operational reporting.
• Proactively resolve any issues which could impact data recovery operations.
• Work with Cohesity's technical teams to ensure system software is up to date and configured according to recommended best practices.
• Help identify any opportunities for enhancements or additional product sales.
• Facilitate contract renewals through technical validation and reporting.
• Develop and maintain relationships with key personnel in the customer's organization.
• Engage and provide leadership for any escalations, especially those related to data recovery or SmartFiles.

WE'D LOVE TO TALK TO YOU IF YOU HAVE MANY OF THE FOLLOWING

• Bachelor's degree in a relevant field or equivalent experience.
• 4+ years of minimum IT experience
• Experience specializing in storage, backup, or Data Protection and Recovery solutions for various platforms.
• Experience in scripting and automation to streamline processes and enhance efficiency.
• Familiarity with public cloud platforms such as AWS, Azure, and GCP.
• Knowledge of disaster recovery strategies to ensure data availability and business continuity.
• Excellent verbal and written communication skills to effectively engage with customers and internal teams.
• Strong presentation skills to convey complex technical concepts in a clear and concise manner.
• Self-starter with excellent organization and time management skills, capable of driving projects and meeting deadlines.

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Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or for assistance.
In-Office Expectations
Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.
Interested candidates based outside of the designated areas are welcome to apply, provided they have the right to work in the job location.

Skills Required