Job Description

1

Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

Main purpose of job:

To ensure the smooth day-to-day running of the High Commissioner\'s (HC) residence. This includes (but is not limited to); managing 16 staff, handling a footfall of 11,000 guests at over 300 events a year, and managing the stays of c. 250 high profile guests including VVIPS, Senior Cabinet Ministers and HMG Officials.

Roles and responsibilities:

Day to day management of the Residence staff and management of casual staff during events, including motivating and empowering the team, setting direction, and promoting best practice.

• Liaison with HC\'s Private Office to manage the Residence diary, ensuring planned events, external visitors, and maintenance schedules fit alongside the HC\'s diary.
• Plan, organise and supervise Residence functions and events.
• Liaison with external clients, and internal High Commission teams, to develop packages for events at the Residence.
• Working with High Commission colleagues to ensure events at the Residence fit with, or promote, HMG policy priorities.
• Management of the shopping/purchase ledger and inventory list of the cellar, kitchen and pantry.
• Maintain an inventory of the official quota of alcohol, record consumption and keep auditable records.
• Management and approval of budgets and accounts for expenses using the office accounting software.
• Ensure the maintenance of the Residence compound including the upkeep of indoor property (with the help of the Estates Team, instructing them to carry out maintenance as needed), and 70,000 square feet of lawns/gardens (with the help of the gardening team).
• Plan all meal schedules & menus with the Residence Chefs, ensure high standard of food & service for guests & events.
• Welcome guests (VIPs) on arrival at the Residence and to be present for official & social events in order to manage logistics and supervise catering (N.B. at times flexibility of working hours will be required at accommodate this).
• Be the learning and development champion for residence team
• Carrying out all the above whilst at all times maintaining the utmost discretion, and ensuring that the HC\'s Residence security requirements are adhered to.
• Other duties and responsibilities as required.

Resources managed (staff and expenditure):

• Managing 16 Staff members (1x Events Co-Ordinator, 2x Cooks, 4x bearers, 2x cleaners, 4x gardeners, 1x chambermaid, 2x Laundry Person)
• Maintaining household records and accounts

Working patterns:

If the job is suitable for flexible working patterns, please provide details:

Total working hours per week - 40 hrs

Standard Timings: 0900 - 1700 hrs (however, flexibility in these hours will be required to make it possible for the job holder to supervise evening receptions, out of hours events etc. There can be flexibility in hours in accordance with evening working i.e. staying later and starting later in the morning too.)

5 day week, Saturday - Sundays off (again, in exceptional circumstance i.e. VVIP visits, the job holder may be required to come in on weekends).

This job is not compatible with extended periods of working from home.

Essential qualifications, skills and experience 1

Language requirements:

• Language: ENGLISH
• Level of language required: FLUENT

Essential on arrival:

• 5-6 years of work experience in hospitality or event management;
• Strong staff management and interpersonal skills
• Willingness to work with some flexibility to stay for official and social events
• Sound knowledge of global cuisines to be able to guide and instruct the cooks
• To have a good understanding of food and wines.
• Experience of budget planning and accounting

Desirable qualifications, skills and experience 1

• Skilled at working within a team-oriented, collaborative environment. Able to work effectively to support colleagues, both individually and in teams. Able to effectively prioritise and a proven ability to work under pressure with limited supervision.
• Keen attention to detail.
• Proficiency in Microsoft Word, Outlook, and Excel.

Required behaviours 1

Making Effective Decisions, Managing a Quality Service, Delivering at Pace

Application deadline 1

1 January 2024

Grade 1

Executive Officer (EO)

Type of Position 1

Full-time, Permanent

Working hours per week 1

40

Region 1

South Asia & Afghanistan

Country/Territory 1

India

Location (City) 1

New Delhi

Type of Post 1

British High Commission

Number of vacancies 1

1

Salary Currency 1

INR

Salary 1

INR 75,359 per month plus 12% Provident Fund and 6% Superannuation Fund

Start Date 1

1 February 2023

Other benefits and conditions of employment 1

For British High Commission candidates, the Country Based Staff BHC Terms & Conditions will apply.

For other than BHC Candidates, salary will be all-inclusive of INR 75,359 month plus 12% Provident Fund and 6% Superannuation Fund.

Additionally, the BHC offers a great benefits package that includes annual domiciliary medical cover, plus a Group Hospitalisation Scheme with INR 500,000 floater cover for your immediate family.

No relocation or any other related costs or assistance will be provided.

Please note - BHC does not deduct tax at source and employees are required to ensure that any requirements of local income-tax law are complied with in full. Employees who are not liable to pay local income tax on their Mission salary, eg. some non-local national staff and some spouses or partners of UK diplomatic staff, will have their salaries abated by an equivalent amount.

The BHC is recognised as a good employer, with a robust, fair and transparent performance management & appraisal system linked to increments and staff bonuses. We have a 5-day working week, plus annual leave, public holidays, maternity leave provision, special leave, paid sick leave provision; ample development opportunities, travel opportunities, a good organisational culture, and excellent work/life balance.

Around half of our work forces are women. We treat people with respect and equality and have a policy of zero tolerance for any form of discrimination, bullying, or harassment.

This is a good opportunity to be part of a strong, diverse team, working in the biggest network that FCDO has anywhere across the globe. We are aiming to make it the best.

Additional information 1

Note: All applicants are required to mandatorily fill the complete online application form including the employment and educational details, experience segment and the behaviour-based questions. We will be thoroughly reviewing the application forms only for all the required details. Forms that are incomplete in any respect will not be considered while shortlisting for the next stage.

To Apply:

Please note applications without (a) and (b) will not be considered.

A. Complete the Online Application Form

B. Complete the Experience, Professional Skills and Behaviour based Segments in the Online Application Form

Internal candidates applying for this position need to inform their current line managers, else the applications will not be considered.

We will accept only online applications by 20 December 2023 (latest by 23:55 hours IST).

Please note that all the applicants will be required to strictly adhere to the security guidelines for British High Commission.

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

Please note - Provident Fund Transfer in and out from EPFO is not possible as BHC PF is managed by a private PF trust governed by Indian Income Tax Act, 1961. The staff still has the option to transfer out and in from a privately held PF trust which are not governed by EPFO.

Applicants who do not have the required qualification & experience should kindly abstain from applying, as their applications will not be considered.

Only shortlisted candidates will be contacted, and no telephone enquires will be dealt with. Appointable candidates who were unsuccessful may be placed on a \'reserve list\'. If during the reserve period of 6 months the same or a largely similar role becomes available, that role may be offered to the second or subsequent candidate.

The appointment will be subject to Police Verification and other checks including references, medical, educational and professional.

We welcome all applications irrespective of age, race, colour, gender, disability, sexual orientation, religion, belief or creed. We are also open to applications from people who want to work flexibly.

Please be aware that you will only be able to apply to vacancies for Country Based Staff roles with the British Government through this official tal.net site (operated by Oleeo). Jobs may be advertised on third party websites, however our adverts will always link back to the official tal.net site. If you complete and send an application through any other site, we will not receive it.

HM Government