Job Description

Job Summary:

The Reservations Supervisor is responsible for managing the daily operations of the reservations team. She ensures efficient handling of room bookings, maximizes room revenue through effective inventory control and rate management, and provides excellent guest service by handling booking inquiries, confirmations, modifications, and cancellations.

Key Responsibilities:

Supervise and coordinate the activities of the reservations team. Monitor reservation trends and adjust inventory as needed to maximize occupancy and revenue. Handle complex or VIP reservations and resolve guest complaints or issues promptly. Train and mentor reservation agents to ensure high-quality customer service standards. Ensure all reservations are accurately entered in the system with proper billing instructions and guest details. Coordinate with the Front Office, Sales, and Revenue teams to implement rate strategies and promotional offers. Prepare daily, weekly, and monthly reservation reports for management review. Maintain up-to-date knowledge of room types, resort facilities, services, and promotions. Respond promptly to phone calls, emails, and other reservation inquiries. Ensure all reservation policies and procedures are followed.

Required Qualifications & Skills:

Proven experience as a reservations supervisor or senior reservations agent in a hotel or resort. Strong knowledge of reservation software/PMS (Opera, IDS, or similar). Excellent communication, coordination, and leadership skills. Customer service-oriented with strong problem-solving abilities. Ability to handle high-pressure situations and multitask effectively. Bachelor's degree or diploma in Hotel Management or related field preferred. Proficiency in English; additional languages are an advantage.
Job Type: Full-time

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Food provided
Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person