Job Description

Job Title: OTA & Online Marketing Executive (Hotel Operations)

Digital Promotions & Reservations Officer

Location: Bhopal?Salary: ?1,20,000 per annum

Job Summary:

We are looking for a detail-oriented and tech-savvy OTA & Online Marketing Executive to manage our hotel's online presence, handle OTA (Online Travel Agency) bookings such as Goibibo, Booking.com, and Agoda, oversee guest check-ins and check-outs, maintain accurate records, and promote the hotel through social media and online reviews.

Key Responsibilities:

1. OTA Management

Manage hotel listings on OTAs such as Goibibo, Booking.com, Agoda, MakeMyTrip, Expedia, etc.
Update room inventory, pricing, and availability daily.
Monitor OTA performance, respond to queries, and manage promotions/offers.
Ensure accurate property information, images, and descriptions across all platforms.
2. Reservation & Front Office Coordination

Handle and confirm online and offline bookings.
Coordinate with the front office team for smooth check-in and check-out operations.
Maintain accurate guest records and payment details.
Manage overbookings, cancellations, and special guest requests efficiently.
3. Online Reputation Management

Monitor and respond to guest reviews across OTAs and social media.
Maintain a positive online reputation and improve guest satisfaction scores.
Handle feedback professionally to enhance the hotel's brand image.
4. Social Media & Digital Marketing

Create and post engaging content on Instagram, Facebook, and other platforms.
Promote hotel offers, packages, and events through online marketing.
Run digital ad campaigns to increase visibility and attract bookings.
Collaborate with marketing partners or influencers when required.
5. Reporting & Analysis

Prepare daily, weekly, and monthly booking and revenue reports.
Analyze OTA performance and competitor pricing.
Suggest pricing and marketing strategies to boost sales.
Required Skills and Qualifications:

Graduate with a Bachelor's Degree in Hospitality Management, Marketing, or a related field.
Experience in OTA management (Goibibo, Agoda, Booking.com, etc.).
Strong communication, coordination, and customer service skills.
Proficiency in MS Office and basic social media marketing tools.
Knowledge of PMS (Property Management System) preferred.
Excellent time management and attention to detail.
Preferred Experience:

1-3 years in hotel reservations, OTA management, or front office operations.
Experience in managing online reviews and digital marketing campaigns.
Employment Type: Full-time

Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Work Location: In person