Collection of unique boutique stays in North Goa, including
Mojigao Eco Resort
,
Artjuna Villas
, and
Artjuna Cabanas
--offering a blend of comfort, design, and wellness in lush, natural settings. We're now looking for a skilled and service-focused
Reservation Incharge
to manage and coordinate all accommodation bookings across these properties.
www.mojigao.com | www.artjuna.com
Job Summary
The Reservation Incharge will be responsible for handling all incoming booking requests, managing online travel agency (OTA) listings, confirming reservations, optimizing occupancy, and ensuring clear communication between the guests and the property teams. This role requires strong communication skills, attention to detail, and the ability to multitask efficiently in a hospitality environment.
Key Responsibilities
Manage and respond to booking inquiries across all platforms (Website, Booking.com, Airbnb, Email, WhatsApp, Phone).
Maintain updated room availability and pricing across OTAs and internal booking systems.
Coordinate with the front office and operations teams at Mojigao, Artjuna Villas, and Cabanas to ensure smooth check-ins and accurate room assignments.
Upsell packages, experiences, and add-ons to maximize revenue per booking.
Handle changes, cancellations, and special requests professionally and efficiently.
Maintain daily reservation reports and forecast occupancy trends.
Ensure guest communication is timely, friendly, and aligned with brand tone.
Assist in rate planning and seasonal pricing updates with the management team.
Monitor guest reviews related to bookings and follow up as needed.
Requirements
2-4 years of experience in hotel or boutique accommodation reservations.
Familiarity with OTA platforms like Booking.com, Airbnb, Agoda, etc.
Strong communication skills in English (written and verbal); knowledge of other languages is a plus.
Hands-on experience with reservation software or PMS systems.
Excellent coordination, follow-up, and customer service mindset.
Ability to manage pressure and multitask during peak seasons.
What We Offer
Competitive salary based on experience.
Opportunity to grow with a creative hospitality brand in Goa.
A supportive work environment focused on wellness, sustainability, and guest experience.
Discounts and perks at our properties and events.
Job Type: Full-time
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Food provided
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule: