Job Description

Company Description
Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.
Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

We are seeking a highly organized and customer-focused Reservations Executive to join our team in Udaipur, India. As a key member of our reservations department, you will be responsible for managing hotel bookings, providing exceptional customer service, and maximizing occupancy rates.

• Process individual and group reservations accurately and efficiently using hotel reservation systems
• Build and maintain strong relationships with clients, travel agents, and internal departments
• Provide outstanding customer service through various communication channels (phone, email, and in-person)
• Implement effective selling strategies to optimize occupancy rates and revenue
• Generate and distribute rooming lists, confirmations, and other reservation-related documents
• Collaborate with other departments to ensure seamless guest experiences
• Monitor and manage reservation releases, cancellations, and modifications
• Stay updated on hotel promotions, packages, and pricing strategies
• Assist in resolving customer inquiries and complaints in a timely and professional manner
• Contribute to the continuous improvement of reservation processes and procedures

Qualifications

• Previous experience in a similar reservations role, preferably in the hospitality industry
• Excellent communication and interpersonal skills
• Strong organizational abilities with a keen attention to detail
• Proven track record of building and maintaining client relationships
• Proficiency in hotel reservation systems (experience with Opera Cloud and RESAweb is a plus)
• Ability to multitask and manage time effectively in a fast-paced environment
• Customer-focused mindset with a commitment to delivering exceptional service
• Analytical skills to interpret booking trends and make data-driven decisions
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Strong problem-solving abilities and a proactive approach to challenges
• Flexibility to work varying shifts, including weekends and holidays if required
• Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
• Fluency in English; knowledge of additional languages is a plus

Additional Information

• An opportunity to be with world's preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.

Skills Required