Job Description

Job Summary:

The Reservations Executive will be responsible for managing all incoming reservation inquiries, both online and offline, and ensuring that guests have a seamless experience when booking their stays. This role requires a customer-focused individual with excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Reservations Management:

Handle all reservation requests via phone, email, and online booking systems. Accurately input guest information and booking details into the hotel's property management system (PMS). Confirm and process reservation changes, cancellations, and special requests. Ensure that all reservations are updated and reflected correctly in the system.

Customer Service:

Provide exceptional customer service by answering queries regarding room availability, rates, promotions, and hotel facilities. Assist guests with special requests, preferences, and personalized bookings. Address and resolve any booking issues, complaints, or concerns in a professional manner.

Collaboration with Other Departments:

Work closely with the Front Desk, Sales, and Revenue Management teams to optimize room allocation and rates. Ensure smooth coordination of guest arrivals and departures, particularly during peak seasons or high-demand periods. Support the Sales & Marketing team in promoting special offers, packages, and events to potential guests.

Reservation Reporting & Analysis:

Generate daily, weekly, and monthly reports on room occupancy, cancellations, and no-shows. Monitor booking trends, seasonal demand, and competitor rates to support pricing strategies. Assist in forecasting and ensuring rooms are available for key booking periods and events.

Administrative Duties:

Maintain accurate and up-to-date guest information and reservation records. Process group bookings and corporate reservations in a timely manner. Ensure compliance with the hotel's policies and procedures for reservations and payments.

Key Qualifications:

Bachelor's degree in Hospitality Management, Business, or a related field (preferred but not required). Proven experience in a reservations or front office role, ideally in the hospitality industry. Strong knowledge of reservation software (PMS systems) and online booking platforms. Excellent verbal and written communication skills. Strong attention to detail and accuracy when processing reservations. Ability to work in a fast-paced environment, managing multiple tasks and guest inquiries simultaneously. Knowledge of local area attractions and the ability to make guest recommendations is a plus. Fluency in [languages] is a plus (especially in multicultural or international locations).

Preferred Skills:

Experience with property management systems (e.g., Opera, Fidelio, or similar). Strong customer service orientation and problem-solving abilities. Ability to work both independently and as part of a team. Flexibility to work shifts, including evenings, weekends, and holidays, as required.

Why Join Us?

Competitive salary and benefits package. Opportunities for career advancement within the hotel and hospitality industry. A vibrant, supportive, and team-oriented work environment. Professional development opportunities and training.
Job Types: Full-time, Part-time, Permanent, Fresher

Pay: From ?10,000.00 per month

Expected hours: 63 per week

Benefits:

Cell phone reimbursement Work from home
Experience:

total work: 1 year (Preferred)
Work Location: In person