Job Description

We are hiring a Reservation Executive for our resort for the night shift.

Responsibilities:

Reservation Management:

Handle all aspects of reservation inquiries, including phone calls, emails, and online booking platforms. Ensure accuracy and efficiency in processing reservations, modifications, and cancellations. Maintain up-to-date knowledge of room availability, rates, and resort amenities. Coordinate with various departments to fulfill guest requests and preferences.
Guest Communication:

Provide personalized assistance to guests, offering recommendations and information about resort services, activities, and local attractions. Respond promptly to guest inquiries and resolve any issues or concerns to ensure a positive experience. Communicate effectively with guests before, during, and after their stay to enhance satisfaction and loyalty.
OTA Platforms Management:

Manage relationships with online travel agencies (OTAs) and third-party booking platforms. Monitor OTA listings to ensure accuracy of information, rates, and availability. Implement strategies to optimize OTA bookings and maximize revenue opportunities.
Sales and Revenue Management:

Analyze booking trends, market demand, and competitor pricing to develop pricing strategies and promotions. Identify opportunities to upsell rooms, packages, and resort amenities to enhance revenue. Collaborate with the sales and marketing team to develop promotional campaigns and drive direct bookings.

Requirements and skills:

Bachelor's degree in Hospitality Management, Business Administration, or related field preferred. Minimum 2 year proven experience in sales and marketing, preferably in reservation. Strong communication skills with the ability to interact effectively with guests, staff, and external partners. Proficiency in reservation management software and online booking platforms. Excellent organizational and multitasking abilities, with keen attention to detail. Sales-oriented mindset with the ability to identify revenue opportunities and drive sales. Fluency in languages (English, Hindi, kannada)
Food and Accommodation will be provided

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Ability to commute/relocate:

Wayanad, Kerala: Reliably commute or planning to relocate before starting work (Required)
Experience:

reservation: 2 years (Preferred)
Language:

English (Required)
Shift availability:

Night Shift (Required)
Work Location: In person