We're looking for a motivated and enthusiastic Hotel Reservations & OTA Executive to join our growing team. This is an excellent opportunity for fresh graduates or early-career professionals who are passionate about hospitality, customer service, and online travel platforms. If you enjoy problem-solving, communicating with customers, and working in a dynamic environment, this role is for you.
Key Responsibilities
Manage daily hotel reservations and ensure accurate inventory handling across platforms.
Optimize and update property listings on major OTA channels including Airbnb, Agoda, and Booking.com.
Work hands-on with channel management software to maintain rate parity and availability.
Support online sales and business development initiatives to enhance bookings and visibility.
Provide leadership within the team by motivating and guiding team members when needed.
Coach team members through call monitoring and offer constructive feedback to improve performance.
Handle challenging customer interactions professionally and resolve escalated issues efficiently.
Required Skills & Qualifications
Bachelor's or Master's degree in any discipline
0-1 year of experience in hotel reservations or hospitality operations
Strong communication skills in English, Hindi, and Malayalam
Good understanding of hotel reservation processes and inventory management
Experience managing OTA listings and working with channel manager tools
Ability to manage difficult customer situations with patience and professionalism
Energetic, self-driven, and creative problem-solver
Excellent written and verbal communication skills, especially in English and Malayalam
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Cell phone reimbursement
Experience:
Hotel Reservations: 1 year (Preferred)
Hospitality: 1 year (Preferred)
Work Location: In person
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