Job Description

Job Summary

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The Reservations Executive is responsible for handling all reservation inquiries and bookings in an efficient, courteous, and professional manner. This role is key to maximizing room occupancy and revenue through effective inventory and rate management, while delivering exceptional guest service from the very first interaction.

Key Responsibilities

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Reservation Management:

Respond promptly to guest inquiries via phone, email, and online booking platforms. Process reservations accurately using the Property Management System (PMS). Maintain up-to-date knowledge of room types, availability, rates, packages, and promotions. Upsell room types and resort services to maximize revenue.

Guest Interaction & Communication:

Provide guests with accurate information about room features, resort amenities, and services. Confirm bookings and send reservation confirmations and updates. Handle special requests and ensure proper coordination with relevant departments. Address guest concerns or complaints related to reservations and escalate when needed.

System & Record Management:

Input and update bookings in the reservation system accurately. Maintain reservation files and records for audit and reporting purposes. Monitor OTA (Online Travel Agency) bookings and ensure rate parity across platforms. Track cancellations, no-shows, and booking trends.

Revenue & Coordination:

Work closely with the Front Office, Sales, and Revenue teams to optimize occupancy and revenue. Support the Reservations Manager in forecasting and occupancy planning. Assist in group bookings and corporate travel arrangements as required.

Required Qualifications & Skills

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Bachelor's degree or diploma in Hospitality Management or related field. 1-3 years of experience in a reservations role, preferably in a hotel or resort. Proficiency in hotel PMS software (e.g., Opera, IDS, Cloudbeds, eZee). Strong communication skills in English (verbal & written); additional languages are a plus. Customer-centric attitude with attention to detail. Ability to multitask and work in a fast-paced environment.
Job Type: Full-time

Pay: ?15,000.00 - ?25,000.00 per month

Benefits:

Food provided
Work Location: In person