Job Description

JOB DESCRIPTION

We are on the lookout for a Reservations Executive for managing reservations inquiries and bookings for our exclusive villas.

ROLE

Handle incoming inquiries via phone, email, and online platforms from potential guests interested in booking our villas. Manage OTA platforms including Airbnb, Booking.com, MakeMyTrip among others Provide detailed information about our villa offerings, amenities, and services to prospective guests. Utilise strong persuasive skills to convert inquiries into confirmed bookings. Negotiate terms, rates, and special packages to maximise revenue while meeting guests' needs. Maintain accurate records of reservations, payments, and guest preferences in our reservation system. Coordinate with the operations team for smooth check-in and pre-arrival commitments and arrangements. Monitor market trends, competitor pricing, and guest feedback to optimise sales strategies. Meet and exceed monthly and quarterly sales targets. Assist in developing promotional campaigns and marketing initiatives to attract more bookings. Provide exceptional customer service throughout the booking process and during guests' stays.

REQUIREMENTS & SKILLS

Graduate with minimum 3 years of experience in reservation management, including at least 1 year specifically in villa operations. Proven track record of meeting or exceeding sales targets in a hospitality or travel-related industry. Excellent verbal and written communication skills in English. Strong negotiation and persuasive skills with the ability to influence guest decisions. Familiarity with channel management software and online booking platforms including AirBnB Ability to work in a fast-paced environment and remain calm under pressure. A passion for hospitality and delivering exceptional guest experiences. Bachelor's degree or equivalent qualification preferred. Flexible schedule with the ability to work weekends and holidays as needed.
Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person