Job Description

Key Responsibilities:

Booking Management

: Handle incoming reservation requests (direct/third-party), process changes/cancellations, input & manage data in the reservation system.

Guest Interaction

: Answer inquiries about rooms, facilities, policies (rates, cancellation), and local attractions; provide information and offer solutions.

Revenue Optimization

: Apply sales techniques, identify VIPs, manage room blocks, and upsell services/packages to maximize revenue.

Coordination

: Communicate with Front Desk, Housekeeping, and Sales to ensure guest satisfaction and room readiness; manage group booking details.

System & Reporting

: Accurately use PMS, prepare daily/weekly reports, set up billing, and ensure data integrity.

Problem Solving

: Address booking challenges and resolve guest issues professionally.
Job Type: Full-time

Benefits:

Food provided Health insurance Provident Fund
Work Location: In person