Job Description

We are seeking a detail-oriented and customer-focused

Reservations Consultant

with a background in the travel or hospitality industry. The ideal candidate will be responsible for handling reservation inquiries, booking travel arrangements, and delivering exceptional customer service to clients.

Key Responsibilities:

Handle customer inquiries related to reservations via phone, email, or online platforms Make and confirm reservations for flights, hotels, tours, and other travel-related services Provide accurate information on pricing, availability, and itinerary options Modify or cancel reservations as requested by customers, adhering to company policies Maintain up-to-date knowledge of products, destinations, and promotions Ensure a high level of customer satisfaction by providing timely and professional support Process payments and ensure accurate documentation of bookings Maintain records of all customer interactions and transactions Achieve individual and team targets related to sales and customer service metrics.

Qualifications and Skills:

Minimum

2 years of experience

in reservations, travel consulting, or customer service.
Working knowledge of reservation systems (Amadeus, Sabre, Galileo).

Strong verbal and written communication skills Excellent organizational and multitasking abilities Customer-centric approach with problem-solving skills

Preferred:

Experience in travel and tourism or related industries. Knowledge of additional languages.

Schedule:

Day shift
Job Types: Full-time, Permanent

Benefits:

Cell phone reimbursement Paid sick time Provident Fund
Language:

English (Required)
Work Location: In person