Job Description

Your day to day job

Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques Promote the Hotel's (and IHG's generally) products and services Maintain a high level of product and service knowledge about all ICHG Hotels in your region Develop and maintain a regular pattern of sales calls Prepare and execute action plans which increase reservation sales and associated business Record and process reservations made by phone/fax/email Accept wait list reservations Process amendments to reservations such as extensions, early departures, etc Manage "no show" reservations by investigation and recording of same Record special billing arrangements for groups and conventions Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval Maintain knowledge of special rates/ offers/ promotions Monitor reservation levels and inform Managers of current and future occupancy rates Prepare reports as requested (eg to travel agents, business houses etc) Prepare reservation sales reports Works with superior on manpower planning and management needs Works with superior in the preparation and management of the Department's budget Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel. To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies Performs related duties and special projects as assigned

What we need from you

Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Problem solving, reasoning, motivating, organizational and training abilities. Good writing skills Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field. At least 1 year related experience in reservations/front office experience is preferred, or an equivalent combination of education and experience

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn? we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we've been on our journey since 1952.




So if you can help our guests enjoy the brighter side of travel, we'd love to give you a warm welcome to the Holiday Inn? family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.