Job Description

Job Summary

We are looking for a detail-oriented and proactive

Reservations Administrator

to manage end-to-end booking operations for chauffeur services, hotel reservations, and travel-related requests. The ideal candidate will ensure smooth coordination between clients, drivers, vendors, and internal teams while maintaining high service standards.

Key Responsibilities:

Reservations & Booking Management

Handle chauffeur service bookings, airport transfers, hotel reservations, and tour requests Confirm bookings, modify schedules, and manage cancellations efficiently Ensure accuracy of booking details (date, time, pickup/drop, guest details)

Client Coordination

Communicate professionally with clients via phone, WhatsApp, and email Provide booking confirmations, driver details, and service updates Handle customer queries and resolve issues promptly

Driver & Operations Coordination

Assign chauffeurs based on availability and service requirements Share trip details and ensure timely driver reporting Coordinate with drivers during live trips for smooth execution

System & Documentation

Update bookings in internal systems / CRM / spreadsheets Maintain accurate records of reservations, invoices, and payments Assist in preparing daily and monthly booking reports

Vendor & Partner Liaison

Coordinate with hotels, transport partners, and vendors Ensure service quality and rate compliance

Required Skills & Qualifications

Bachelor's degree (preferred but not mandatory) 1-3 years experience in reservations, travel desk, hotel front office, or transport operations Strong communication skills in English (Malayalam/Hindi is an advantage) Excellent organizational and multitasking abilities Proficiency in MS Excel, Google Sheets, and email communication Ability to work under pressure and handle time-sensitive bookings

Preferred Skills

Experience in chauffeur services, travel & tourism, or hospitality industry Familiarity with international bookings and airport operations Basic understanding of invoicing and payment tracking

Work Timings

Shift-based (flexible hours may be required based on operations)

What We Offer

Competitive salary Growth opportunities in a fast-scaling premium travel company Hands-on exposure to luxury travel and international clients Supportive and professional work environment
Job Type: Full-time

Pay: ₹144,000.00 - ₹240,000.00 per year

Work Location: In person